Get in Touch With Us

This is the page to use if you want to reach the editorial team behind Crypto & Bitcoin Casinos. We cover Bitcoin and crypto casinos available to US players, and most of the mail we get is about one of three things: a bonus term that doesn't match what a site advertises, a payout that's taking longer than expected, or a question about whether a site accepts players from a particular state. Email [email protected] and a person will read it.

We aim to reply within two business days. We don't use auto-responders as a substitute for an answer, and we don't pass reader emails to the operators we write about.

Before you write: what we can and can't do

We're an independent comparison site, not a casino, not a payment processor and not a regulator. That shapes what's useful to send us.

We can help with	We can't help with
Corrections to bonus figures, wagering terms or licensing details on our pages	Unlocking, crediting or reversing a bonus on an operator's account
Explaining how a listed offer's playthrough or cashback mechanic generally works	Recovering funds, reversing an on-chain transaction or chasing a withdrawal on your behalf
Pointing you to the right support channel at a site we list	Account verification, KYC documents or identity disputes
General information on wallets, network fees and confirmation times	Legal advice on your state's gambling laws, or tax advice on crypto gains and winnings
Feedback on our methodology, rankings or coverage gaps	Guidance on getting around geoblocks, state restrictions or verification checks — we won't provide it

On the last two rows: tax and legal questions need a qualified professional who knows your circumstances. And we don't help anyone work around a site's restrictions, sanctions screening or AML checks. If a casino has blocked your state, that's the answer.

How to write a message we can actually act on

1. Name the site and the page on acheroninsights.com you're referring to.
2. Quote the exact wording you're disputing — ours or the operator's — and where you saw it.
3. Give dates. Bonus terms and coin support change often, and a claim from six months ago may already be superseded.
4. For payout questions, include the coin, the network and roughly when you requested the withdrawal. Don't send wallet seed phrases, private keys, passwords or ID documents. We will never ask for any of them.
5. Tell us your state if it's relevant to availability. Don't send anything else you'd rather not have in an inbox.

Reporting a bonus that doesn't match what we published

This is the correction we get most, and the one we act on fastest. Crypto casino promotions are volatile: match percentages move, cashback tiers get restructured, free spin counts change by region. Our listings carry the headline offer as advertised at the time of review, but the operator's own terms page is always the binding version — check it before you deposit.

The offers currently on our comparison pages, and the kind of detail worth flagging if it has shifted:

• BetPanda — 10% Weekly Cashback. Ranked top by our editors largely because the value is recurring rather than a one-shot deposit match, which suits players who don't want to clear a large playthrough before withdrawing. Worth checking: whether cashback is paid as withdrawable balance or bonus funds, the qualifying loss window, and any minimum. The limitation is the flip side of the same design — there's no large headline welcome number here, so a player making a single big first deposit may find better nominal value elsewhere. Tell us if the percentage or payout day has changed.
• CoinPoker Casino — 150% Welcome Bonus up to $2,000. The largest straightforward first-deposit match in our list, and the one readers ask about most because the poker room sits alongside the casino. Material conditions to verify before opting in: the wagering multiple, which game categories contribute to it (slots and originals usually count more than blackjack, roulette or baccarat), the time limit to clear it, and the minimum qualifying deposit. The drawback is that a $2,000 headline requires a substantial deposit to reach in full, and the playthrough on a match of that size is not trivial — flag any change to the multiplier.
• Cryptorino — 100% Match Bonus up to 1 BTC + 10% Weekly Cashback. Unusual in pairing a denominated-in-BTC match with ongoing cashback. The BTC denomination is the thing to watch: a bonus cap expressed in Bitcoin moves in dollar terms with the market, so the same offer is worth a different amount week to week. That volatility cuts both ways and is a genuine limitation for anyone budgeting in USD — depositing in USDT or USDC avoids it for your own balance but not for a BTC-capped cap. Check the wagering requirement and whether cashback and match bonus can be active at once.
• Punkz — 20,000 USDT Welcome Bonus + 15% Cashback. Stablecoin-denominated, so the headline number stays stable in dollar terms. A figure that size is almost always a tiered package across several deposits rather than a single credit — read the breakdown before assuming it applies to deposit one.
• Hyperlucky — 20% Daily Cashback up to $10,000 + 100 FS. Daily rather than weekly settlement. Check the free spin game restriction and any win cap on spin proceeds.
• Winna — Up to 60% Rakeback & 25% Instant Cashback. Rakeback structures usually scale with VIP tier, so "up to" is doing real work in that figure.
• Thrill — Up to 70% Rakeback + 10% Cashback. Same caveat on tiering.
• BC Game — Four Match Bonuses up to $4,000 + 400 Free Spins. Spread across four deposits; each leg has its own minimum and its own clock.
• Wild.io — Up to 350% Welcome Package on first 3 deposits + 200 Free Spins. Multi-deposit again — the 350% is the combined figure, not the first-deposit rate.
• Vave — Up to 550 USDT Bonus + up to €75 Free Bet + 5% Cashback. The free bet component points at the sportsbook rather than the casino, with separate terms.

All of these carry wagering or playthrough conditions, time limits and eligibility rules set by the operator. None are free money, and every one requires you to deposit and risk your own funds. Our wider casino comparison coverage works through how these structures differ in practice.

We may earn commission when a reader signs up through a link on this site. That funds the research. It does not set the rankings, and it doesn't buy a write-up, a rating or a position — flagging a commercial relationship as the reason for a placement is a fair thing to email us about, and we'll answer it.

Deposits, withdrawals and fee questions

We can explain mechanics; we can't move money. The coins that come up most in reader mail are Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), USD Coin (USDC) and Dogecoin, with altcoin support varying widely between sites. Deposits and withdrawals are on-chain, from either a self-custody wallet you control or an exchange account.

Things we're regularly asked, and the honest answer:

• Why is my deposit not showing? Usually confirmation times. Each network sets its own, and each casino sets how many confirmations it waits for. Sending on the wrong network is the other common cause, and it's often unrecoverable — we can't fix it.
• Who pays the network fee? Policies differ by site and by coin. Some absorb it, some deduct it from the withdrawal. Check before you cash out small amounts, since gas fees on some networks can eat a low-value payout.
• How fast are withdrawals really? Operators advertise instant or near-instant payouts. We report what's advertised; we haven't timed transactions ourselves and won't present a marketing claim as a measured result.
• Why is there a withdrawal limit? Most sites set per-transaction, daily or VIP-tier caps. They're in the terms, and they're worth reading before a large deposit.
• Does price movement affect my balance? Yes. If you hold a balance in BTC, ETH, LTC or DOGE, its dollar value moves whether you're playing or not. Stablecoins like USDT and USDC are the usual way to sidestep that during play. Crypto volatility is a real risk on top of the risk of losing your stake at the tables.

Questions about games, fairness and the sites' other products

We assume you know how casino games work, so reader mail here tends to be about the crypto-specific layer. The catalogues at the sites we list generally break into slots from third-party studios such as Pragmatic Play, NetEnt and Evolution; live dealer rooms running blackjack, roulette and baccarat with real croupiers; RNG table games; and in-house originals — crash, dice, plinko and similar — which are where provably fair verification usually applies. If you want us to check whether a specific category or provider is available somewhere, ask and we'll look at what the operator publishes.

On fairness: provably fair originals let you verify individual round outcomes using published seeds. Third-party slots and live tables rely instead on RNG certification and studio-level audits. They're different assurances, and neither changes the house edge or makes a session likely to be profitable.

Most of these operators also run a sportsbook alongside the casino, and some add poker, esports betting or lottery-style products. Those sit under separate promotional terms — Vave's free bet component is the clearest example in our list. A casino bonus generally won't carry over to sports wagering, and rollover on sports bets often counts differently. If you're emailing about a bonus, tell us which product it was for.

Legal standing, eligibility and age

We answer this constantly, so here it is plainly. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operations, licensed in jurisdictions such as Curaçao or Anjouan — or in some cases Malta — and not by any US regulator. For most US players they sit in a legal grey area, not a settled one. Regulated online casino gaming exists in only a handful of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those licensed operators do not run on cryptocurrency.

Availability varies by state, and offshore sites self-restrict different states. You need to check your own state's law and the operator's own terms. We won't tell you a site is legal where it isn't, and we can't give you a legal opinion — that's a question for a qualified attorney in your state. The same goes for tax: US players are generally liable for tax on gambling winnings and on crypto gains, and a tax professional is the right person to advise you. "No KYC" is about reduced account verification at signup; it is not a way to avoid reporting income, and we won't help anyone use it that way.

You must be at least 18 to use this site, and 21 where the operator or your state sets that as the minimum. Check each site's stated minimum age before registering. If you're under it, this content isn't for you.

If gambling has stopped being fun

Please say so in your message and we'll point you to resources rather than sites. The National Problem Gambling Helpline is available on 1-800-GAMBLER, free and confidential. Offshore crypto casinos may not offer the same player protections, deposit limits or self-exclusion tools that state-regulated operators are required to provide, and any self-exclusion you set at one offshore site won't carry to another. Never gamble money you can't afford to lose, and don't play to recover losses.

Partnerships, press and how we assess sites

Operator and affiliate enquiries go to the same address; put the company name in the subject line. We'll look at a proposal, but placement in our rankings isn't part of any deal, and we say no to arrangements that would make it look like it is.

Our assessments are research-based. We review published terms, licensing information, supported coins, stated withdrawal limits and processing times, game catalogues and bonus conditions, then weigh them. We have not deposited, played or withdrawn at these sites, and we don't present editorial ratings as customer review scores or advertised payout speeds as timed results. Findings on this page reflect information verified as of 2026, last checked Sep 23, 2026, by Miles Grant. Terms move, so if you find something that's drifted, that email is genuinely useful to us.